Privacy Policy

This Privacy Policy outlines the policy of Central Coast Self Storage This privacy policy outlines how and why we need to collect and retain your personal information, and how we handle, protect, use and disclose that personal information.

Collection of information
We need to collect, retain and use information about you, including your personal information, to provide you with storage and do business with you. Generally, this information is collected directly from you but we may collect information about you that is publicly available, for example from public registers or social media, or made available by third parties. Information we collect may include:

Your name
Licence number and details
Date of birth
Passport number
Telephone number
Email address
Physical address
CCTV footage and/or audio; and
Any other information reasonably necessary.
We may also need to collect payment information from you, including credit card or direct debit information, and we collect and retain information about your ongoing storage and payment history.

When you use our website or mobile applications we may collect information about your physical location and/or web activity including your IP address, your telephone number(s) and whether you’ve accessed or been referred to us via a third-party site. Some of this website information we collect using Cookies.

You may choose not to provide us with any of this information, but not doing so may affect our ability to provide you with storage.

Primary purposes of collection
We need to collect information from you for a variety of purposes including to provide you with storage and do business with you. These primary purposes include:

To ensure security of the Facility and the goods and people within the Facility
To establish your identity and assess your application for storage
To be able to contact you during the storage relationship
To provide you with information about your account, including billing and provision of notices
To provide you with information about our business and related entities, including promotions
To be able to answer questions from you about your account and our services
To manage our risk, including enabling us to undertake a search of the Stretcher database, or any relevant credit history entity
To undertake appropriate searches, including a PP SR search, in the event that your account goes into default
To cooperate with inquiries from government and law enforcement bodies and comply with our legal obligations
To enforce our agreement with you.
Disclosure
We may disclose any information we have about you including your personal information as is reasonably necessary or as is permitted by law, including but not limited to the following:

Our employees, including temporary worker or externally contracted staff
Service providers engaged by us, such as data storage, IT, software management, insurers and financial services
Third parties engaged to perform specific functions within our business, such as auctioneers, second hand dealers, building contractors, and maintenance services
Government departments
Law enforcement agencies, including the police
Investigators
Any person who can demonstrate to our satisfaction a legal or equitable interest in the goods stored
Liquidators, administrators or other persons appointed to administer your financial affairs
Debt collection services
Your Alternate Contact Person(CAP)
Stretcher
Store rs or third parties who reasonably believe you have caused damage or injury to that Store or third party.
Agents for any of the above.
We may send your information overseas. Some of our service providers or other third parties, including data storage providers, may be located, operate or hold data outside of Australia. When information is sent or disclosed outside of Australia we take reasonable efforts to ensure that appropriate data handling and security arrangements are in place. We utilize service providers who are located in a number of countries outside Australia, including New Zealand, the UK, and the USA Please note that Australian law may not apply to some of these entities in those countries.

You make the following authorization regarding your Alternate Contact Person:
As you have provided us with personal information identifying your nominated Alternate Contact Person (ACP), you must ensure that you have the right to disclose information about your Concluding their personal information. You must take reasonable steps to ensure your CAP is aware

That you have made this disclosure
That we may use this information as we would personal information collected about you
That they may access and correct the information held by us in the same manner youmay correct your personal information.
Marketing
We may use your contact details, including email, fax and telephone numbers, to contact you for marketing purposes. You may withdraw this consent at any time. We may share your information with our related entities. We will not share your contact details with third party enterprises and will never sell your personal information or contact details. If you wish to opt out of direct marketing, please contact us at accounts@hillsstorage.com.Au.

Store Check (‘Stretcher’s’)
We subscribe to the Stretcher system. By applying to store with us, including making a web or telephone inquiry, you agree to the following:

We may search the Stretcher data base for information Stretcher may have about you
We may communicate with other users of the Stretcher system and discuss your information with them
We may choose to refuse you storage, or terminate your storage agreement, if you are listed with Stretcher
We may release or update any details and personal information Stretcher have about you, including but not limited to:
Your name,
Your address,
Your previous address(es),
Your email address,
Your licence number and details,
Your passport number and details,
Your date of birth,
Your storage history, including account payment history
Your details and personal information will be released to Stretcher in the event that you breach your storage agreement or engage in illegal or threatening behaviour including but not limited to:
Not paying for storage
Dumping or abandoning goods
Being chronically late with payments
Being abusive or threatening to staff members or other store rs
Eliciting the involvement of law enforcement agencies, such as law enforcement enquiries regarding your storage activities and the execution of search warrants against you, this facility or your storage space Any other breach of the storage agreement
We may use the information you provide during this application, including web or telephone inquiries, or information provided at any other time to update any listing you currently have with Stretcher. If you do not consent to these terms, you should not apply for storage with us.

By applying to store with us you consent to the terms and conditions set out in this document and on-line at www.storecheck.com, including our right to search Stretcher for your details, and to release your information and details to Stretcher in certain circumstances. For further information about Store Check go to www.storecheck.com

Security
We keep your information provided to us in both hard form and electronic form. We take steps to secure this from misuse, loss, unauthorized modification, unauthorized disclosure and access. We employ physical security such as locks on filing cabinet and restricted access to hard files, and other security measures including password protected computers and internet firewalls. We take reasonable care when engaging third parties to provide services to us where those service may necessitate the third party handling your information, including data storage, file destruction, enforcement of the agreement in any way and debt collection.

Accuracy of information we hold about you, your right to access and your right to correct
You may view and correct your personal information by:

Giving us reasonable notice in writing that you wish to view your personal information, and
Attending at our Facility at the agreed time, and
Paying reasonable costs for the provision of access.
If we refuse access, we will provide you with a written reason for the refusal.

To correct inaccurate information we hold about you, you may advise us in writing that your personal information is not correct and provide us with written corrections. We will endeavour to update within a reasonable time.

Eligible Data Breach
Where there are reasonable grounds to believe there has been an eligible data breach we will, within 30 days of when we first become aware of the suspected breach, undertake a reasonable and expeditious assessment of the potential breach.

Where it is determined that an eligible data breach has occurred, we will report the breach to the Office of the Australian Information Commissioner and you.

Your Rights – how to contact us about your privacy
If you believe we have breached the Privacy Act 1988 or Australian Privacy Principles and wish to complain, please contact us

admin@storageteam.com.au

We will endeavour to resolve your complaint within 21 days. If you do not believe your complaint has been satisfactorily handled or resolved, you can lodge a complaint with the Office of the Australian Information Commissioner. For more information visit: www.oaic.gov.au